GoEasyRepair offers a 6-month warranty on the replaced screen under these conditions:

  • GoEasyRepair has the right to refuse service on any claims solely at its own discretion.
  • The warranty includes factory screen defects, such as unresponsive or erratic touch, and dead pixels.
  • The 6-month warranty is applicable only on the mobile screen replacement featuring the same benchmarks and capabilities of the original faulty screen.
  • The warranty does not cover any other parts of the mobile.
  • The warranty only covers manufacture defects, and does not encompass damage due to manual intervention.
  • GoEasyRepair provides 3 months warranty except screen replacement.
  • Any display issues that may arise without any manual intervention and are related to the screen quality specifically visible lines and the blank screen.

 

The 6-month warranty is NOT valid under these conditions:

  • If you don't hand over the non-working mobile part to the GoEasyRepair technician, the warranty will be valid only for 3 months.
  • In case other components of the mobile are damaged, and the phone refuses to turn on and perform all the tasks it is supposed to do.
  • If the phone is left partially working, following an unsuccessful repair attempt at home or by any other vendor.
  • In case a phone model is known to have a particular manufacturing/performance issue that impairs the functioning of the screen.
  • In case the mobile’s frame is damaged.
  • In case the mobile is jail-broken.
  • If the internal hardware is tampered with, especially through a self-repair attempt.
  • The warranty will not cover phones that have been damaged negligently and intentionally.
  • It is also not applicable to devices that have been repaired or tampered-with before, by anyone else other than GoEasyRepair.
  • In case the device is transferred or sold to another user. The second-hand user will not be entitled to the warranty.
  • Warranty on Battery is NOT valid in case of excessive charging, battery swell, overnight charging or use of non-OEM Charging Cable/Adapters
  • Subsequent mishandling which causes the frame to bend, twist or crack will not be entertained.
  • Subsequent mishandling with the screen such as hard press that may initiate discoloring or lining on the display.

To claim the 6-month warranty, all you have to do is:

  • Ask the repair expert fixing your broken phone screen to avail the warranty. After providing the necessary details, you’ll receive the warranty if all the prerequisites are fulfilled.
  • Once you have claimed the warranty, the GoEasyRepair team will take about 48-72 hours to resolve your issue. However, it may take more, depending on the nature of your case.
  • Share the video of the phone with the prevailing display issue at support@goeasyrepair.com
  • Send us your phone number/order number/IMEI Number. Just about any of it at support@goeasyrepair.com

Important Note: In order to prevent any loss of data occurring as a result of the repair, customers are advised to back up all data prior to the repair attempt.